Returns (RMA)

For all returns please:
Utilize our online RMA form.
For additional questions or problems, please contact buyright@eco-stores.com

Merchandise return for warranty service or repair:

To request warranty work, you must contact Eco-Stores with in the designated warranty period (14- days). If warranty work is required, Eco-Stores will issue a Return Merchandise Authorization (RMA) Number.

You must ship the product(s) back to Eco-Stores in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The RMA number must be clearly labeled on the outside of the box. Please include a detailed description of the reason for the return with the merchandise. This will speed up the repair and return of your RMA. Any unauthorized RMA or returned product without a RMA will not be accepted and will be returned/refused to the sender at his/her expense
.
Eco-Stores will ship the repaired or replaced (if necessary) product(s) to you freight prepaid. However, only to an address in the U.S. lower 48 and Canada. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Eco-Stores, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Data loss is not covered under warranty. Remove any removable media, such as diskettes, CDs, or PC Cards.

If you have any questions, call for technical assistance at 905-670-5422 or 800-883-1094. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Eco-Stores, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Eco-Stores.

Merchandise return for credit:

Eco-Stores offers a 14-Day DOA Guarantee. All returns must have prior approval and a return merchandise number assigned (RMA#). Returns must be shipped in the original carton with original packing materials or equivalent packaging material. Contact Eco-Stores for further instructions within 14 days of invoice date. Items sent freight collect will not be accepted and no credit will be given. Freight charges are non-refundable, and prepaid freight for returns is required. Please note that a restocking charge may also apply if merchandise is returned without prior approval or the customer refuses shipment or is unavailable for delivery. All internet orders are processed on a SECURE SERVER for your protection.